Return and Refund Policy for Sandals and Heels

At our company, we prioritize your satisfaction. If you are not completely happy with your purchase of sandals or heels, we offer a clear and fair return and refund policy to ensure a smooth experience.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in their original packaging.
• Items showing signs of wear, damage, or alteration will not be accepted for return.
• Accessories or gifts included with the product must be returned along with the item.

2. Non-Returnable Items

• Customized or personalized products.
• Clearance or final sale items.
• Items damaged due to misuse, improper fit, or negligence.

3. Return Process

1. Contact Customer Support
2. Before returning any item, please email our customer support at guptamaisons@gmail.com with your order number and reason for return.
3. Receive Return Authorization
4. Our team will guide you through the return process and provide a Return Authorization if eligible.
5. Ship the Item
6. Pack the item securely in its original packaging and ship it to the address provided by our team. Customers are responsible for return shipping costs, unless the item is defective or an incorrect item was sent.
7. Inspection and Approval
8. Once we receive the returned item, our team will inspect it. If the item meets our return criteria, your refund will be processed.

4. Refund Policy

• Refunds will be issued to the original payment method.
• Refund processing typically takes 5–7 business days after the returned item is received and approved.
• Shipping charges (original delivery fees) are non-refundable, except in cases of defective or wrong items.

5. Exchange Policy

• Exchanges are subject to availability.
• If you wish to exchange a size or style, please contact guptamaisons@gmail.com for assistance.
• Items returned for exchange must comply with the return eligibility criteria.

6. Defective or Damaged Items

• If you receive a defective, damaged, or incorrect item, contact guptamaisons@gmail.com immediately.
• Include photos of the defect or damage for faster processing.
• We will arrange a replacement or full refund at no additional cost to you.

7. Important Notes

• Returns that do not meet the criteria outlined above may be denied or returned to the customer.
• The company reserves the right to update this policy at any time. Changes will be communicated on our website and will apply to future purchases.

For any questions, assistance with returns, exchanges, or refunds, please contact our customer support team at: guptamaisons@gmail.com